Worry Free Delivery
-Loss, Damage, All Covered.
1. Why is worry-free shipping so popular in e-commerce? Is this a must?
For complete peace of mind, Worry-Free Purchase protects your order from loss, shipping damage.
It's an optional paid service, so you can focus on the excitement of your purchase.
Purchase and Cancellation Rules：
· It must be purchased at the time of placing the order. Not available after shipment.
· Effective immediately after shipment. Non-refundable once active.
· Cancellation is only possible before shipment, you can cancel the insurance directly via the confirmation email from Seel, or by contacting our customer service.
2. How does Worry-Free Delivery cover my orders in the event of loss or damage?
|
Type |
Scenario |
Compensation |
|
Lost |
¨ It shows delivered, but I still haven't received it. ¨ My packages are stolen. ¨ I haven't received it for over 15 days. |
Full refund of order value (excluding shipping/insurance fees). |
|
Damage |
¨ The product arrived with noticeable cracks, breakage, deformation, damage, or crushing. |
Up to full order value (excluding shipping/insurance fees). If the proposed amount doesn't meet expectations, you may continue negotiating with Seel on the claim page. |
3. How to file a claim? and is there a time limit?
① Find the e-policy email sent by Seel in the inbox of the email address used for your order. It contains your policy details and a link to the claims portal.
② Click “Report an issue” to access the claim center. You can also visit https://resolution.seel.com
③ Enter your order information and complete your submission in a few simple steps.
④ Wait for review.
Time Limits
• Lost packages: Anytime, once the conditions are met.
• Damage: Within 7 days of receipt.
4. What do I need to submit to support my claim?
Lost Packages:
Any one of the following
- Official proof of loss from the courier
- CCTV footage
- Written proof from a third-party authority
- Police report
Damage:
- Clear photos of the outer shipping box and the internal product packaging
- Clear photos showing the damage to the item
5. When to receive claim payment？
Once your submitted evidence is verified, you will receive the compensation in your chosen account within 3 business days.
6. What if I'm not satisfied with Seel's service?
If you are dissatisfied with the service provided by Seel, please feel free to contact Navimow customer support at navimow-store@rlm.segway.com